Operations

President Mel Knight explains how the fast-casual restaurant brand implemented curbside pickup at every franchise location and introduced the surprise hit of family meals to the menu

The two newly created roles reflect the company’s goals to cross-promote its brands and organize them into two categories

Fear of COVID-19 and the pull of enhanced unemployment benefits is keeping employees off the job, but that may not be enough to turn down work

New looks adapt to amplified consumer, digital changes in wake of coronavirus pandemic

Loyalty members can opt-in for personalized menu and payment experience featuring a digital voice assistant; Mastercard platform builds on automated tech tested last year by Sonic Drive-in

Shortages are easing, but operators still have to compromise