Skip navigation
Greg Flynn was named the 2016 Operator the Year
<p>Greg Flynn was named the 2016 Operator the Year. </p>

Greg Flynn wins 2016 Operator of the Year award

This is part of Nation's Restaurant News' special coverage of the 2016 MUFSO conference, taking place Oct. 23 at the Hyatt Regency at Reunion Tower in Dallas. Follow coverage of the event on and tweet with us using #MUFSO

Greg Flynn, who used his real estate investment savvy to build the largest restaurant franchisee in the country over a 17-year career, on Monday was named Nation’s Restaurant News’ Operator of the Year.

Nation’s Restaurant News readers vote for the annual Operator of the Year recipient chosen from the annual Golden Chain winners.  Flynn was one of five Golden Chain winners this year, including Paul Brown, CEO of Arby’s Restaurant Group Inc.; Gene Lee, CEO of Darden Restaurants Inc.; Kevin Miles, president and CEO of Zoe’s Kitchen Inc.; and Guillermo Perales, president and CEO of Sun Holdings Inc.

Flynn, the founder, chairman and CEO of Flynn Restuarant Group LP, is the first franchisee to win the award in its history — fitting for a man out to disprove the notion that franchisees are second-class investments that can’t grow as fast as franchisors.

“I guess operations matter,” Flynn said as he received the award. “We live it, breathe it, eat it and drink it every day.” 

“It recognizes that franchisees are getting a little credit for running restaurants day in and day out,” Flynn said during his speech, when he noted that both he and Sun Holdings CEO Guillermo Perales, a fellow franchisee, was also a Golden Chain award winner. “Simply running great restaurants day in and day out is more important than marketing, more important than menu. All of those things are important, but the one thing that stands out in the pack is just execute well.”

The California native has used a series of acquisitions and investment moves to build his empire while proving to be one of the most innovative restaurant franchisees in history.

Starting with the acquisition of eight Applebee’s Neighborhood Bar & Grill locations in Seattle in the late 1990s, Flynn Restaurant Group LP has grown to amass more than 850 restaurants in three brands, also including Taco Bell and Panera Bread. The company was the first U.S. franchisee to reach the $1 billion sales mark, and today is nearing $2 billion in annual sales.

To put it another way: If Flynn’s company were a brand, it would be roughly the size of The Cheesecake Factory and would be one of the 40 largest concepts in the country.

“We have a better growth story than many franchisors,” Flynn told NRN in 2014.

Flynn Restaurant Group has largely used acquisitions to fuel its growth, taking advantage of a business where companies are routinely put up for sale while franchise brands look to unload stores to franchisees.

Perhaps its biggest opportunity came at a time when few other restaurant operators were buying: The recession, when lenders weren’t loaning money, keeping many potential buyers out of the market.

Flynn, whose company was known only as Apple American Group at the time, was able to buy up swaths of Applebee’s locations, at relatively low prices, from a franchisor determined to cease operating company stores. As those opportunities dried up, the company turned its attention to other big franchisees, like the 99-unit AmRest, which the group purchased in 2011.

Golden Chain Award 2016 Golden Chain winner: Greg Flynn

Flynn was interviewed by former Golden Chain winner Julia Stewart, chairman and CEO of DineEquity Inc., franchisor to the Applebee’s chain.

More from Flynn >>

Listen to the full interview:


As the company ran out of Applebee’s to acquire, it turned its attention to other brands. In 2013 it acquired Southern Bells Inc., the 76-unit Taco Bell franchisee.

Last year, it added a third franchise brand, Panera Bread, with an 47-unit purchase last year. In the process, Flynn became Panera’s first new franchisee in nearly a decade.

The company has a strategy to integrate the restaurants into its operation, often keeping the people working at the acquired locations with promises of a strong, healthy future.

“We keep everyone,” Flynn said last year after his company’s Panera acquisition. “We paint a picture of a better outcome and give them resources to accomplish those better outcomes. They’re almost never disappointed.”

The company has a “state-and-federal” model of operations, where states, Flynn said in his Golden Chain interview, are groups of restaurants run by market presidents empowered to customize based on that market’s needs. For as big as the company is, Flynn said, “we believe that locally owned operators can execute better, for the most part.”

The “federal” part of the equation is those parts of the business that benefit more from economies of scale. “So everything like IT and HR and purchasing and training and real estate, finance, admin, accounting — all of that is taken out of the restaurants and done with a first-class staff at a national level,” Flynn said.

All of these acquisitions require financing. That’s another area where Flynn Restaurant Group has been a pioneer. The company was an early adopter in the use of private-equity investment to finance growth, when Goldman Sachs invested in the company in 2001.

And then, in 2014, the company received a $300 million investment from the Ontario Teachers Pension Plan, a deal that helped it get out of the 5-year private equity buy-and-sell cycle.

After receiving the investment, Flynn said that the investment community had long viewed franchisees as “second-class citizens” that should be “traded at a discount.” Yet it was clear that, after nearly two decades, Flynn has proven that wrong.

And now, in what might be the best indication of Flynn’s success in changing that perception, investors have been pumping money into large-scale franchisees, all hoping to mimic his success.

“Everyone’s trying to be the next Flynn Restaurant Group,” Brian DeLeo, head of the consumer and retail group with Deutsche Bank Securities, said earlier this year.

As Operator of the Year, Flynn joins a distinguished hall of fame dating back to 1971 that includes Buffalo Wild Wings Inc. CEO Sally Smith; Firehouse Subs CEO Don Fox, W. Kent Taylor, CEO and founder of Texas Roadhouse and last year’s winner Julia Stewart, DineEquity chair and CEO. 

Contact Jonathan Maze at [email protected]
Follow him on Twitter at @jonathanmaze

The MUFSO Premier sponsor is The Coca Cola Company

Presenting sponsors are: LoyaltyPlant, S&D Coffee, Thanx, The Coca-Cola Company

Keynotes/general sessions are presented by: Avocados from Mexico and Potatoes USA, La Tartine FoodService, Steritech

Pillar sponsors include: Boylan Bottling, GrubHub, JAVI A/V; McCain Foodservice; Smithfield-Farmland; Sweet Street Desserts; Texas Capital Bank; Tyson Foodservice; Univision; Ventura Foods; Whirley-DrinkWorks!

The Monday night awards reception and awards presentation are sponsored by: Avocados from Mexico

Coca Cola presents the Shake, Sparkle & Stir event, and Texas Pete® are sponsoring the MUFSO Kitchen Hero Cook Off, benefiting Share Our Strength’s No Kid Hungry Campaign

Hot Concepts Celebration is sponsored by Nestle Foodservice; TABASCO®; Young Guns Produce

MUFSO Breakfast sponsors are Community Coffee and Cholula

MUFSO Lunch sponsors are Cholula and Moore's Food Resources

MUFSO Room Key is sponsored by Arby’s Refreshment breaks are sponsored by Cholula, Royal Cup Coffee and Wrigley

VIP Dinner sponsored by GrubHub for Restaurants, HAVI, Slade Gorton and Whirley-DrinkWorks!

Hide comments


  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.