Extra training has service soaring at LaGuardia Airport

Just about all foodservice operators have their own training programs for employees, including how to handle customers, but for the restaurants at LaGuardia Airport in Queens, New York, workers receive extra customer service training. Employees attend monthly sessions, either new-employee training or a session on various topics, such as creative ways to greet customers. The training is mandatory for companies that want to be tenants, and they must also participate in a mystery shop

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