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Consumer Picks 2016: Casual-Dining Results

Consumer Picks 2016: Casual-Dining Results

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NRN presents Consumer Picks — a comprehensive look at customer preference and restaurant brand strength. This annual special report is produced with WD Partners. Share your thoughts on this year's results via Facebook, LinkedIn and Twitter using #ConsumerPicks.

The following rankings cover the 40 casual-dining chains in the 2016 Consumer Picks survey. Survey respondents rated the chains on 10 attributes, including Food Quality, Cleanliness, Service and Atmosphere. Those ratings created an Overall Score, which is weighted by the importance customers place on each attribute. Brands are ranked below by Overall Score.

Click through each chain to see all attribute scores. Scores for the 10 attributes represent the percentage of respondents who said a chain was "excellent" or "good" in that area, or who "definitely" or "probably" would revisit or recommend the brand.

See the full Consumer Picks report >>
Get the methodology behind the survey >>

**Denotes a brand that received 120 to 149 survey responses. All other brands had 150 or more responses.

Rank Chain Segment Overall Score

1

The Cheesecake Factory

Varied Menu

74.2

2

The Melting Pot

Varied Menu

73

3

Bonefish Grill

Seafood

71.7

4

Red Lobster

Seafood

71.1

5

Romano's Macaroni Grill

Italian/Pizza

70.5

6

Carrabba's Italian Grill

Italian/Pizza

70.4

7

Olive Garden

Italian/Pizza

70

8

Ninety Nine Restaurant & Pub**

Varied Menu

69.9

9

Mellow Mushroom Pizza Bakers

Italian/Pizza

69

10

Chevys Fresh Mex

Varied Menu

68.9

11

P.F. Chang's China Bistro

Varied Menu

68.3

12

BJ's Restaurant & Brewhouse

Varied Menu

68

13

Texas Roadhouse

Steak

67.5

14

Mimi's Cafe

Varied Menu

66.9

15

Buca di Beppo

Italian/Pizza

66.8

16

Johnny Carino's/Carino's Italian

Italian/Pizza

66.4

17

Genghis Grill**

Varied Menu

66.2

18

Cheddar's Scratch Kitchen

Varied Menu

66

19

Hard Rock Cafe

Varied Menu

65.9

20

Old Chicago Pizza & Taproom

Varied Menu

65.6

21

Lone Star Steakhouse

Steak

65.4

22

LongHorn Steakhouse

Steak

65.2

23

Outback Steakhouse

Steak

65.1

24

Joe's Crab Shack

Seafood

64.9

25

California Pizza Kitchen

Varied Menu

63.1

26

O'Charley's

Varied Menu

62.7

27

Red Robin Gourmet Burgers & Brews

Varied Menu

62.3

28

Famous Dave's

Varied Menu

61.8

29

TGI Fridays

Varied Menu

61.6

30

Beef 'O' Brady's**

Varied Menu

60.4

31

Applebee's Neighborhood Grill & Bar

Varied Menu

58.8

32

Sonny's Real Pit Bar-B-Q**

Varied Menu

58.3

33

Hooters

Varied Menu

58

34

Dave & Buster's

Varied Menu

57.3

35

Chili's Grill & Bar

Varied Menu

56.8

36

Uno Chicago Grill/Uno Pizzeria & Grill

Varied Menu

56.7

37

On the Border Mexican Grill & Cantina

Varied Menu

56.3

38

Ruby Tuesday

Varied Menu

55.7

39

Logan's Roadhouse

Steak

54.9

40

Buffalo Wild Wings Grill & Bar

Varied Menu

54.3

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