Awkward and dehumanizing automated phone systems push callers’ buttons

Calling a company and reaching a human operator-receptionist these days is about as rare as hitting the Mega-Million. The strange thing is, the companies that are the most likely to let an automated phone operator handle their customer services are usually the ones that take your money, too, including insurers, brokers, banks, credit card companies, appliance service centers and, worst of all, airlines.

That ubiquitous female computerized voice gives you a blizzard of options that

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