Ah, the ubiquitous iPhone. Whether used by a guest or by your staff, there’s no denying that smartphones are a double-edged kitchen knife for the restaurant industry. On one hand, it serves as an astounding marketing device with an unrivaled ability to capture and share the excitement and energy of a moment in your restaurants. On the other hand, there’s something incredibly maddening about being surrounded by people using their smartphones during a meal.
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