restaurant general manager monkeybusinessimages/iStock/Thinkstock

What makes an ideal general manager?

If the brand is the engine, the GM is the steering wheel

Jim Sullivan is a keynote speaker at foodservice leadership conferences worldwide and the author of two books: Multiunit Leadership and The Fundamentals available on Amazon or Check out his leadership video series at This article does not necessarily reflect the opinions of the editors or management of Nation’s Restaurant News. 

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