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How to find and retain the best restaurant employees

This video post is part of Sullivision on, a resource center for restaurants looking for service, leadership and sales-building techniques from industry expert and NRN columnist Jim Sullivan.

One of the biggest ongoing challenges that foodservice operators face is finding, hiring and retaining high-performing team members. While there’s no "magic bullet" for doing this, there are smart and sensible best practices that the most successful brands use to build dynamic and effective teams.

This short video (at left) from the DVD 60 Second Lessons in Leadership shares 17 quick, effective and creative ways to find and motivate crew members. You’ll learn how building a strong culture relates to a clean shirt, how to hire one level above your current team, what to say to keep people engaged and inspired, the role of habitual consistency in employee development, and more.

Jim Sullivan is chief executive and founder of, which designs leadership, service and sales-building products, programs and services for the Top 200 restaurant and retail brands worldwide. Clients include McDonald’s, American Express and Walt Disney Company. More information on Sullivision and its products and services can be found at

Follow Jim Sullivan on Twitter, Pinterest and LinkedIn: @Sullivision

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