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12 secrets to effective multiunit restaurant management

This video post is part of Sullivision on, a resource center for restaurants looking for service, leadership and sales-building techniques from industry expert and NRN columnist Jim Sullivan.

Multiunit leaders — whether they’re area managers or franchisees — are challenged every day by the demands of their critical position. Effective multiunit managers are faced with governing their teams through indirect influence, not hands-on management.

This short yet impactful video, excerpted from the DVD 60 Second Lessons in Leadership, shares the twelve best practices of high-performing multiunit leaders. These “secrets” are hard-earned insights recently gleaned from more than 500 foodservice multiunit franchisees, area directors and franchise business consultants.

Find out why it’s important to make an "idiot list" and why your impact is always temporary, along with ten other creative insights. If you oversee — or are planning to oversee — more than one restaurant then this video is a must-watch.

Jim Sullivan is chief executive and founder of, which designs leadership, service and sales-building products, programs and services for the Top 200 restaurant and retail brands worldwide. Clients include McDonald’s, American Express and Walt Disney Company. More information on Sullivision and its products and services can be found at

Follow Jim Sullivan on Twitter, Pinterest and LinkedIn: @Sullivision


TAGS: Workforce
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