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Screenshot of Chipotle Mexican Grill's Facebook Messenger ordering concierge bot Pepper
Pepper will navigate the customer through the ordering process, from finding a restaurant for pickup or delivery to customizing a bowl or burrito.

Chipotle Mexican Grill introduces Facebook concierge bot ‘Pepper’ to take orders

The fast-casual chain, whose digital sales are surging amid the pandemic, adds new digital ordering features

Chipotle Mexican Grill has expanded the functionality of its digital ordering platforms by adding the option to order through Facebook Messenger, as well as giving consumers the ability to make group orders and donations.

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