Fuddruckers Restaurants has entered into a partnership with On the Spot Systems, which will deploy its Satisfaction Management tool at all of the brand’s company-owned outlets and the majority of its 120 franchised units. The Satisfaction Management tool enables users to capture customer and employee feedback “on the spot” by using smartphones or tablet technology.
Customers of Austin, Texas-based Fuddruckers will have a range of choices in how to provide feedback about their dining experience, including an On the Spot Systems URL accessible via a smartphone or tablet, or by scanning a QR code.
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