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Black Box Consumer Intelligence also reported grocery sales were up 52.9% compared to the same week last year.

Full-service same-store sales down an average 74%, Black Box says

Off-premise sales up for full-service and quick-service brands in week ended March 23

Full-service restaurants saw same-store sales decline an average of 74% in the five days ended March 23 and as the coronavirus pandemic deepened, according to new findings from Black Box Intelligence.

As more states and cities restricted dining-room service to stem the spread of COVID-19, the Dallas-based analytics company, which polls its member restaurant brands, found off-premise delivery, to-go, carry-out and drive-thru sales grew 60% for full-service and 30% for limited-service.

“Consistent with historical trends, satisfaction scores for consumers ordering delivery remain significantly lower than dine in and takeout sentiment,” Black Box’ Guest Intelligence division reported Wednesday.

Black Box Consumer Intelligence also reported grocery sales were up 52.9% compared to the same week last year, and consumers were shifting 10% of their spending away from restaurants and to groceries.

Last week, Black Box reported that about 70% of the restaurants it surveys were experiencing traffic declines because of the coronavirus pandemic.

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