Choosing which point-of-sale system to use for your restaurant is a stressful decision. Even more stressful? Building your own.
But that’s exactly what Toppers Pizza decided to do all the way back in 2016. Having its own proprietary POS has required more time, money, and patience than the brand expected, said CEO Adam Oldenburg, but it has paid massive dividends as Toppers has been able to keep ahead of tech trends, prioritize a first-party ordering process, and tap into massive amounts of data that help it improve its operations.
Oldenburg, who started with Toppers as a delivery driver 17 years ago and took over for founder Scott Gittrich as CEO earlier this year, joined the latest episode of Take-Away with Sam Oches to talk about the process of developing a proprietary POS and how it’s benefitting Toppers in its efforts to scale.
In this conversation, you’ll find out why:
- Working your way up through one brand gives you a unique perspective on your people
- You don’t stumble into positions of leadership
- A founder is a great sounding board for your ideas
- Building your own point of sale system is an incredible competitive advantage…
- …but building your own platform is also a huge commitment that takes a while to pay off
- You can’t stop the technological revolution
- The relationship between restaurants and third-party delivery is still cloudy
Contact Sam Oches at [email protected]