Joe’s Crab Shack cuts back no-tipping test

Joe’s Crab Shack cuts back no-tipping test

Ignite CEO Bob Merritt says customers and staff “voted with their feet”

Joe’s Crab Shack has cut back its no-tipping test to just four restaurants from 18 after encountering customer and worker disapproval over the past 10 months, company executives say.

“The system has to change at some point but our customers and staff spoke very loudly,” said Bob Merritt, CEO of Joe’s Houston-based parent company Ignite Restaurant Group, in an analyst call last Wednesday. “And a lot of them voted with their feet.”

Merritt

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