Restaurant Operations Watch: The dark side of automated scheduling

Restaurant Operations Watch: The dark side of automated scheduling

NRN editor and restaurant operations expert Ron Ruggless breaks down what you should be watching in the industry this week. Connect with him on the latest operations trends and news at @RonRuggless and [email protected] RELATED: • Quaker Steak & Lube eases scheduling challenges with new software • Restaurant workers share front-line experiences • More restaurant human resources news

Automated labor scheduling, which has developed into a sophisticated management tool with a bright future for restaurants and other retailers, appeared this week to have a darker side.

The struggles of a single working mother were chronicled Wednesday in The New York Times in a story titled “Scheduling Technology Leaves Low-Income Parents With Hours of C

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