As voice AI and robotics technology becomes more intelligent and widely-used, one of the more common user-end complaints is that the technology is not quite sophisticated enough to handle interactions as perfectly as a human might. For example, Presto Voice AI company recently published an article detailing its “Human in the Loop” approach to voice AI: people that are able to take over if and when AI is unable to understand a human—which Presto says it does not have to do 85% of the time.
Not only are robots and AI becoming more adept at understanding human guests, they are also becoming more conversational. Vox AI is (yet another) voice AI company that is looking to revolutionize the drive-thru and the company differentiates itself by claiming to be the most intelligent and conversational voice AI on the market now. RichTech Robotics — known for its robotic barista/bartender, ADAM — announced similar updates to the drink-making robot, which makes him more conversational than previous iterations.
In other news this month, POS integration platform Chowly acquired digital marketing platform Targetable, and PathSpot introduced a new platform that targets food safety.