Study: Starbucks closed-door training had little impact on patrons

CHICAGO Starbucks Coffee's closing of more than 7,000 domestic units for three hours last month to retrain baristas appears to have caused minor inconvenience to its customers and little gain for the Seattle-based chain’s competitors, according to a recent independent survey by a market research group here.

However, only 3 percent of the 1,000 people surveyed said the closed-door training session proved that Starbucks was improving service.

The study,

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