Sanitation practices that let a worried COO sleep

Despite his many COO responsibilities at Apple-Metro, a 30-unit Applebee’s franchisee in Harrison, N.Y., Miguel Fernandez appears to be mellow guy—until you mention food poisoning.

“If you ask me to tell you the one thing that keeps me up at night, that’s the one,” said Fernandez, who took the top operating post with the franchise group 10 months ago. Prior to that, he was senior vice president over Applebee’s International. “All the other things I have to worry about,

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TAGS: Operations
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