Making service miscues right can turn a wronged customer into a repeat one

Making service miscues right can turn a wronged customer into a repeat one

After nearly a year of working at Nation’s Restaurant News, I’ve noticed a not-so-subtle change in the way I view dining out: I am much pickier about food, service and cleanliness, yet at the same time, I am also much more forgiving.

Before I began interviewing operators about their businesses, I never gave a second thought to sending food back if something was even remotely disappointing.

I only get three meals a day, so the ones I pay a premium for better be good. I’m not going

Register to view the full article

Register to view this article

Hide comments

Comments

  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.
Publish