Some customer service stories become legendary, like the pickle story from veteran restaurateur Robert Farrell. A Brooklyn, N.Y., native, Farrell founded Farrell’s Ice Cream Parlour and Restaurant in Portland, Ore., in 1963.As the concept grew, it...
With labor costs rising along with energy and food costs, restaurant operators may think layoffs are a quick solution to protect the bottom line, but workplace consultant Mark Wilbur advises clients to slow down and do a thorough analysis of their...
GLENDALE CALIF. Coffee Bean & Tea Leaf store opens here next month in the new Americana at Brand retail and residential development, every employee will have gone through the chain’s new barista training program, much to the relief of general...
Quick-service restaurant operators that have turned to outside firms to screen job candidates report immediate improvements in worker retention, offering relief from the segment’s notoriously high turnover. Atlanta-based Church’s...
James Collins took a manager-trainee job at a McDonald’s restaurant near Cleveland in 1985. He had worked for the fast-food chain before as a teenager but left to take a factory job. However, when one factory closed and another...
