“There is no present or future,” wrote playwright Eugene O’Neill, “only the past happening over and over again.”
O’Neill was speaking of Ireland, but his words could just as easily apply to a foodservice industry that is constantly wrestling with rampant turnover and talentless teams.
Like a bad check, the “labor” problem keeps coming back to dog our industry. Why? Quite simply, our chickens have come home to roost. Here’s a short history lesson that serves as a cautionary tale