When actress Julia Roberts portrayed fictional restaurant critic Julianne Potter in the 1997 film, “My Best Friend’s Wedding,” every breath and bite she took led the restaurant staff to tremble.The unmitigated power and unbridled influence of one...
When consumers watch the nightly news and learn about a food safety problem related to restaurants, the immediate reaction of many viewers may be to avoid the implicated businesses in the coming days and weeks.Operators who have experienced such...