In an industry beset chronically by high rates of worker turnover and criticisms of service, knowing how to pick the best job candidate remains a skill that is rarely taught to managers, according to chain veteran-turned-independent operator Phil...
Advancing from crew member to corporate executive or franchisee is a common career path at McDonald’s Corp. Twenty out of 50 of McDonald’s senior officials started out in the restaurants, as did 1,200 owner-operators and some 67...
When a company is in its infancy, its founder may find it easy to impart the same values to everyone. As the concept reaches, say, 80 franchised units in seven states, with another eight to 10 stores expected to open by December...
DALLAS —After running an unsuccessful full-court press to get the U.S. Senate to vote for immigration reform late last month, restaurant organizations found themselves back at square one in seeking federal legislation to address the...
IRVING TEXAS. —Hourly employees in quick-service restaurants want to be treated with respect and work hard, yet have fun, a group of young workers told some 150 foodservice executives at a conference here that focused on turnover...
Have you noticed your distributor invoices lately? Prices are higher than Lindsay Lohan’s blood-alcohol content on a holiday weekend. Are you scared? Nervous? Worried? Maybe you’d better be.A quick review:Cheese and dairy prices are up 15 percent...
SAN ANTONIO —Cooking was just a job for Joseph Dominguez until he realized how much he enjoyed it. Like other Hispanics who may have considered higher-level culinary careers out of reach, he didn’t think he could afford to go to school...
For restaurant operators who want workers who show up on time, have a good attitude and stay on the job not just for months, but for years, Joanne Packert is certain she has the perfect candidates—her clients at the Chesapeake Service...
TRUMBULL CONN. —In the never-ending search for talent, some restaurant companies are considering podcasting as a way to attract young employees. Chris Russell, creator of ...
At 6 feet, 11 inches tall and 340 pounds, 33-year-old Grayson Hendricks stood out among the student honor delegates at the recent Michael E. Hurst Student Forum hosted by the National Restaurant Association Educational Foundation in...
