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Papa John’s not only grew delivery sales to 75% in 2020, but the company also continued investing in new technologies like the “Papa Call,” the brand’s centralized order-taking and customer-service center.

How technology was key to restaurants' success in 2020

From larger chains like Domino’s and Papa John’s to mid-sized brands like Famous Dave’s, thriving during a pandemic meant either you’d invested heavily in off-premises tech already — or you learned quickly

At the height of the COVID-19 pandemic in 2020, one of the most successful segments was undoubtedly pizza, particularly larger chains like Papa John’s and Domino’s. Both of those companies saw double digit year-over-year sales increases in 2020, at 19% and 11%, respectively, according to Top 500 data. 

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