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Tech Tracker: Restaurant delivery companies face the music

Third-party delivery companies have been sued by consumers — but what does it mean?


Today on Tech Tracker, Nation’s Restaurant News editors Joanna Fantozzi and Holly Petre are talking about a recent lawsuit against third-party delivery companies brought on by customers. 

A New York judge ruled that the lawsuit against third party delivery companies like Uber Eats and Grubhub can move forward. It’s a win for diners ­ — who are behind the case — and all comes down to a single clause written in the contracts between the participating restaurants and the delivery companies. 

The anti-trust lawsuit was originally filed in July 2020 and accused the third-party delivery companies of monopolizing delivery prices by not allowing restaurants who contract with them to sell menu items to consumers at lower prices on other platforms, including direct delivery platforms.

This is not the first time that third-party delivery companies have had to defend their practices legally during the pandemic. Currently, Grubhub is being sued by Washington, D.C. for alleged deceptive business practices, including obscuring fees and failing to disclose menu practice increases, and by restaurant operators by adding them to the Grubhub directory without their consent.


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