Chris Dawson has only been CEO of Walk-On’s Sports Bistreaux since last June. But the chief executive — who previously was a group president at Driven Brands, a collection of automotive service franchises — has already made a huge impact on the sports-bar franchise, assembling a C-suite of leaders who can help Walk-On’s tap into its massive potential.
Dawson joined the latest episode of Take-Away with Sam Oches to discuss how restaurant companies can build a leadership team that supports franchise growth and what he learned from several years spent as an executive in the automotive industry.
In this conversation, you’ll learn more about why:
- Developing your culinary team is just as important as that of other departments
- The “all things to all people” approach isn’t dead yet
- If you beat customer expectations, you’ll win their loyalty
- Data is instrumental to moving a business forward
- A franchisor cannot take lightly the impact they have on franchisees’ livelihoods
- The best leadership team is one that has extensive experience in problem solving
- Your leaders will give you 100% professionally if you nurture them personally
Contact Sam Oches at [email protected].
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