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How restaurant managers can quickly address challenges

How restaurant managers can quickly address challenges

This video post is part of Sullivision on, a resource center for restaurants looking for service, leadership and sales-building techniques from industry expert and NRN columnist Jim Sullivan.

When managers struggle with challenges in their restaurants — And what manager doesn’t? — they’re sometimes reluctant to ask for help because they feel that they’re expected to know the answer. A smart strategy to help them leverage their colleagues’ expertise is the “60-Second Consultant” technique.

This unique communal problem-solving strategy could be used at your next manager meeting to both enact change and foster collaboration among the leadership team. After completing this exercise, every manager should have at least five or six unique solutions to one of their biggest challenges, clearly demonstrating that none of us is as smart as all of us.

This video clip is excerpted from the 90-minute-long DVD "60 Second Lessons in Leadership," a collection of 65 short video lessons available at

Jim Sullivan is a popular keynote speaker at leadership conferences worldwide. He’s the chief executive and founder, which designs leadership, service and sales-building products, programs and services for the Top 200 restaurant and retail brands worldwide. Clients include McDonald’s, Starbucks, Pizza Hut, Applebee’s, Denny’s and Walt Disney Company. More information on Sullivision and its products and services can be found at

Follow Jim Sullivan on Twitter, Pinterest and LinkedIn: @Sullivision

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