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Experts suggest hiring practices, diversity training to avoid racial insensitivity
March 19, 2012
Fern Glazer
A recent rash of incidents in which restaurant customers allegedly have been identified on sales receipts through the use of racial epithets is raising questions about the efficacy of employee training at a time when shock talk is in vogue.
Among the incidents, an African-American businessman sued Landmark Steakhouse in Newport Beach, Calif., after he was referred to on receipts with the racially offensive N-word. The case was settled out of court in February after racist remarks were found on other of the restaurant’s receipts.
In January a young Korean-American woman allegedly noticed she was referred to as “lady chinky eyes” on a receipt at a Papa John’s in New York. She promptly posted her outrage — and the offending rec...
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