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LuLu’s at Homeport reacts to allergiesLuLu’s at Homeport reacts to allergies

Operations Inspirations

Vanessa Van Landingham

September 26, 2011

3 Min Read
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GOAL: Make patrons with food allergies feel as welcome as other guests by offering them peace of mind and a pleasant experience. 


LuLu’s, a Gulf Shores, Ala., waterfront concept owned by Lucy Buffett, Jimmy’s sister, always has had an allergy program in place to accommodate food-sensitive guests. But as the team noticed their food-allergen customer base swelling over the years, they knew they needed to rethink their strategy to keep up with the demand. 


“Allergies are becoming more and more prevalent, and a lot of doctors are thinking that maybe they’ve just been under-diagnosed for a lot of years,” said LuLu’s general manager Johnny Fisher. “We were seeing a huge increase in the number of people that were requesting [the allergy menu]....

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