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Coffee shops are “warm and welcoming” to the customers who are paying, but find it a challenge concerning those who do not.

Where's the 'third place' now?

How chains — especially coffee shops — can balance their roles as gathering places with being a private business

When Starbucks relaunched its third-place initiative in May 2018, officially opening up their cafes to the public, the company shared a vision of a community center where anyone and everyone could gather in a “warm and welcoming environment” regardless of if they paid for a Frappuccino or not.  

Correction: October 22, 2019
The second quote incorrectly attributed originally. It should be attributed to Ali Ghambari of Cherry Street Coffee House.

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