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Jersey Mike’s is the hottest restaurant chain in America thanks to its investment in people

CEO Peter Cancro, COO Mike Manzo, and District Manager Shelbie Sticca discuss what makes Jersey Mike’s so unique in the restaurant industry.


Jersey Mike’s is on a tear. The sandwich concept has grown sales by about 60% the past three years and opened just over 300 locations last year, with expectations to reach 4,000 stores and $6 billion in sales by 2027, according to CEO Peter Cancro.

While there are many reasons for that massive success, company leaders point to Jersey Mike’s investment in people as being key. The brand offers considerable training for employees — so much that Cancro calls it a “training company” — and offers a clear path for part-time workers to eventually become owners (in fact, there are already 75 examples of that happening, according to COO Mike Manzo).

Cancro, Manzo and District Managers Shelbie Sticca sat down individually with NRN editor-in-chief Sam Oches at the recent Prosper Forum in Amelia Island, Fla., to discuss Jersey Mike’s culture and how it’s driven the brand’s success.

In this episode of Take-Away with Sam Oches, you’ll learn more about why:

  • You should treat your company like a training company
  • If you bet on your people and their success, you will be rewarded
  • If you don’t invest, you’ll fall behind
  • Show your employees the path they can take to leadership positions
  • Take care of your employees personally, not just financially
  • You can measure your brand’s success by the impact on all of your stakeholders

Contact Sam Oches at [email protected].

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