Starbucks’ reinvention plan includes snacking and tea innovations, rewards partnerships, and more

Nov 03, 2023

Starbucks updated investors on the restaurant company’s reinvention plan, including store upgrades, an emphasis on healthy snacks and tea, AI tools for rewards, and more

Ask Jill! The difference between customer service and hospitality

Nov 03, 2023

How to go above and beyond to make your customers feel like celebrities.

The restaurant industry lost jobs in October

Nov 03, 2023

Following a strong month of job gains in September in which the industry returned to pre-pandemic employment levels, the industry lost about 7,500 jobs in October.

Chipotle’s latest promotion goes south

Nov 03, 2023

The ‘Boorito’ promotion for Halloween left users angry and hungry

Yum Brands is going all in with its tech stack – will it work?

Nov 03, 2023

A tech company that happens to sell (insert pizza, wings, salads here). We’ve heard this song before as executives – both past and present – from Domino’s, Wingstop and Sweetgreen have embraced their digital prowess at times more often than their...

Shake Shack stays focused on labor and guest experience going into Q4

Nov 02, 2023

Kiosks prove to be a solid investment for the fast-casual restaurant chain

Yum Brands is testing voice AI, beverage automation

Nov 02, 2023

Restaurant company continues to beef up its proprietary tech stack as it targets 100% digital sales.

Cheesecake Factory sees opportunities for Culinary Dropout

Nov 02, 2023

Casual-dining company acquired it, along with North Italia and Flower Child, with the acquisition of Fox Restaurant Concepts