Extra training has service soaring at LaGuardia Airport

Mar 24, 2008

Just about all foodservice operators have their own training programs for employees, including how to handle customers, but for the restaurants at LaGuardia Airport in Queens, New York, workers receive extra customer service training. Employees...

Top tech forecaster Burrus to assess strategies at FS/TEC

Mar 24, 2008

GRAPEVINE TEXAS –Daniel Burrus, one of the world’s leading technology forecasters and business strategists, will deliver the keynote address during the 2008 International Foodservice Technology...

Smaller Portions, big safety steps

Mar 21, 2008

When Au Bon Pain introduced its Portions menu in March, it believed part of its popularity would center on the items’ portability. All 14 Portions choices are sold from self-serve refrigerated cases for immediate consumption or takeaway. ...

KFC eyes name change to include ‘Grilled’

Mar 21, 2008

LOUISVILLE Ky. In a potential departure from its long heritage, KFC Corp. will give franchisees the option of rebranding their stores “Kentucky Fried & Grilled Chicken” as part of the scheduled rollout of a nonfried product now in widespread tests...

Chinatown Ice Cream Factory gets a scoop of business savvy

Mar 20, 2008

NEW YORK Mike D from the Beastie Boys sported a red t-shirt with a green dragon licking an ice cream cone to the 2006 VH1 Hip Hop Honors. A regular customer of the Chinatown Ice Cream Factory here, he posed for a Wired Magazine cover photo in the...

Evos franchisee completes IPO

Mar 20, 2008

HENDERSON Nev. An Evos franchisee with development rights to 12 states said it has completed an offering of 1 million shares of common stock on the OTC Bulletin Board. Total proceeds from the initial offering were not disclosed. The shares...

NRN announces '08 MenuMasters Award winners

Mar 20, 2008

CHICAGO Four restaurant chains have joined a landmark New Orleans eatery, a university dining service and a chef from contract-feeding giant Aramark Corp. in being recognized for their outstanding menu development work with 2008 Nation’s...

Chinatown Ice Cream Factory gets a scoop of business savvy from new co-owner

Mar 20, 2008

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Starbucks details plans to boost traffic

Mar 19, 2008

SEATTLE Starbucks Corp. said it is taking a number of steps to bolster the chain’s appeal to customers, including the rollout of a new premium brewing system, the launch of a frequent-customer program, and the setup of a social-networking website...

Safety officials assess foodservice risk of ‘popcorn lung’

Mar 18, 2008

WASHINGTON Federal and state authorities are investigating the potential health risks to kitchen workers of being exposed to diacetyl, an artificial butter flavoring chiefly used in popcorn. Officials from the National Institute for...