Wyman Roberts, CEO and president of Dallas-based Brinker International Inc., parent to the Chili’s Grill & Bar and Maggiano’s Little Italy brands and the It’s Just Wings virtual brand, said in an earnings call in late January that restaurant consumers were “fundamentally changed” by the pandemic.

As restaurants prepare for possible pent-up demand, consumers will call the shots

The post-vaccine diner is expected to want convenience and control over their experience

Ron Ruggless | Feb 04, 2021

While few are expecting a Roaring Twenty-Twenties-like return to restaurants and bars — with the modern equivalent of flappers and bathtub gin — a post-vaccine restaurant industry shows signs of being more profitable with a consumer who will be, literally, calling the shots.

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