Guests want more than great service

Guests want more than great service

Words From: Vanessa Van Landingham, desk editor

Restaurateurs know that in the early stages of a customer-concept relationship, every visit counts. I’ve heard a lot of talk about operators refocusing on service standards to try to make brand believers out of their guests, and there’s no question that’s an essential component of the restaurant experience.

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Contact: Desiree Torres [email protected]

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