Schnippers customers have always ordered and paid at the counter, and had food delivered at the table, using buzzers with radio frequency signals, similar to Panera Bread, to let the kitchen know where customers are sitting.
“It works very well with today’s customer,” Andrew Schnipper said, noting that it saves customers the cost of a tip, and that the food is casual enough that it doesn’t require a server. “We feel that by giving them the full-service experience without some of the downsides of full service, people will perceive us as an inexpensive restaurant as opposed to an expensive fast-food restaurant.”