Balance between customer relations and restaurant employee support shifts in wake of pandemic-related burnout

Over the summer, a small rural restaurant in Brewster, Mass. called Apt Cape Cod made headlines for temporarily shutting down for a “day of kindness” after its staff was subjected to verbal abuse from customers over time. The pattern of mistreatment culminated in an employee being berated for not taking a customer’s order before the restaurant had opened. During the day of kindness, Apt Cape Cod shuttered but still paid its employees to relax and recoup.