Between dining-room closures, supply-chain disruptions and labor shortages, full-service restaurants have been riding a roller-coaster the past few years. And while sales at casual and upscale brands have largely stabilized since the disaster that was 2020, full-service concepts are far from business as usual.
A big reason why is that customer expectations for their dine-out experiences have completely changed. That’s according to Josh Kern, interim CEO at SPB Hospitality, parent company to iconic casual brands like Logan’s Roadhouse, Old Chicago Pizza + Taproom and Rock Bottom Restaurant and Brewery and upscale concepts like J. Alexander’s and Stoney River Steakhouse and Grill.
Learn more about this interview from editorial director Sam Oches.