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NRN editors discuss IHOP’s fast-casual restaurant Flip’d, CREATORS and Yelp’s new features

Plus, Joanna Fantozzi interviews Capriotti’s chief of development and operations David Bloom about the newest addition to the company’s portfolio: Wing Zone


This week on Extra Serving, a podcast by the Last Bite Network, Nation’s Restaurant News editors discuss the most exciting news from the past week, including the opening of Flip’d. That is IHOP’s new fast-casual format that’s finally opened after several years of announcements. The first location opened in Kansas, and will soon be followed by one in New York City. The editors discuss what these locations mean and what a fast-casual pancake restaurant could look like.

Then, the team discusses Yelp’s new features integrating front-of-house programs into one package for restaurants. The only problem is that you need to have exclusively Yelp tools; it doesn’t integrate with others. As senior editor Joanna Fantozzi notes, “it’s just like streaming services.” The team certainly doesn’t envy any restaurant owner attempting to maneuver between technology platforms.

Lastly, the team talks about the CREATOR awards, our awards for those who have innovated in the industry. Be sure to check out the session and hear from all six inaugural winners live at CREATE in Denver next Wednesday, Oct. 6.

Wrapping up the episode, Fantozzi speaks with David Bloom, chief of development and operations of Capriotti’s, on the chain’s acquisition of Wing Zone. Bloom discusses how they want to fill the hole in the market for the number two wing-only brand.

Correction: An earlier version of this article misstated David Bloom’s title.

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