As purchases for eating off-premise continue to be a key sales driver for Famous Dave’s, the casual-dining chain is testing a new fast-casual store in Tucson, Ariz., said CEO Jeff Crivello, who took that position in mid-November 2017.
In the past, the brand toyed with various limited-service models in Minnesota, California , Oregon and Pennsylvania. All were done approximately 7-10 years ago, veteran Famous Dave’s franchisee and board member Anand Gala told Nation’s Restaurant News.
“Each looked and felt like a full-service location, but required the guests to order at the counter,” Gala said. “There was not enough of a differentiation from the full-service prototype and this led to confusion amongst the guests.”
Several of the stores subsequently closed, he said.