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Union Square Hospitality Group set up an anonymous phone tip line, where employees can talk about any concerns.

Balance between customer relations and restaurant employee support shifts in wake of pandemic-related burnout

No, the customer is not always right

Over the summer, a small rural restaurant in Brewster, Mass. called Apt Cape Cod made headlines for temporarily shutting down for a “day of kindness” after its staff was subjected to verbal abuse from customers over time. The pattern of mistreatment culminated in an employee being berated for not taking a customer’s order before the restaurant had opened. During the day of kindness, Apt Cape Cod shuttered but still paid its employees to relax and recoup. 

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