fastcasual restaurant executives Ron Ruggless

Fast Casual Industry Council panelists, from left: Geoff Alexander of WowBao, moderator; Doug Pendergast, formerly of Quiznos; Carin Stutz of Red Robin and Burger Works; and Patrick Sugrue of Saladworks

5 qualities of successful fast-casual chains

Segment executives share insights during NRA Show

Fast-casual executives recently shared insights about what makes for successful concepts, from taking a quick survey upon entering any restaurant, to knowing what keeps loyal customers coming back.

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