When faced with stormy economic times, think preparation, communication, talent retention

My last column (“Smart operators can make the most of a lean economy…,” March 3) generated a lot of reader response. Most of you agreed with my point of view—that smart operators market their way through tough times while shortsighted ones try to save their way through it.

I suggested that savvy restaurateurs invest their time and resources to become more customer-centric, executing fundamentals with habitual consistency

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