Trust is key trait for sales reps, says USHG’s Garutti

There are now three Shake Shacks in New York City and another on the way. The upscale quick-service concept is owned and operated by the Union Square Hospitality Group, or USHG, of which restaurant impresario Danny Meyer is chief executive. The first Shack, opened in 2004, sits in Madison Square Park with its two sister restaurants, Tabla and Eleven Madison Park, looking serenely over the long line waiting to be served. There is another in Citi Field, home of the New York Mets, and one