How many times do I have to tell you? Employee training requires repetition to get real results

My company recently wrapped up a year of detailed research into best practices of more than 450 high-performing multiunit managers, or MUMs, across various industry segments. I’ve compiled those key learnings into a new book on multiunit leadership that will be published in April.

One of my favorite book title suggestions came from Tom Rector, a principal in Atlanta-based Foodservice University, a company that provides channel manufacturers with the tools and technology to improve the

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