ORLANDO Fla. Hard Rock International, based here, is rolling out Micros Systems' new Simphony centralized point-of-sale system to its 60-plus, company-owned restaurants in Europe and North America following an initial test at six units, Micros said.
"With the implementation of Simphony, we are able to deploy a true enterprise solution," said Kelly Maddern, Hard Rock senior director of information technology. "Simphony provides Hard Rock with centralized database management and a minimized cafe infrastructure, allowing us to improve service and responsiveness to our cafes, without significantly increasing our current IT/POS staffing levels."
Sources at Columbia, Md.-based Micros said the rollout is expected to be completed by March 2008 and will permit the casual-dining chain owned by the Seminal Tribe of Florida to eliminate more than 60 in-restaurant computer servers. The sources also said Hard Rock will self-host Simphony's centralized database, adding that the chain selected the new system, with its service oriented architecture and contemporary data security capabilities, to replace an 11-year-old Micros 8700 system.