On the Cutting Edge: John T. Bettin

On the Cutting Edge: John T. Bettin

While visiting the Palm restaurant in Orlando, Fla., one Saturday night this year, John Bettin had a flashback to 30 years earlier, to the start of his career.

The president and chief executive of the Palm Restaurant Group, Bettin was doing what he does at least 10 days a month–visiting one of the Palm’s 28 outlets to raise employee morale, trouble-shoot operations and probe customer satisfaction.

But during the predinner service staff meeting when employees

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