Better communication, smarter training and an innovative approach to operations are essential for restaurants looking to navigate the new normal
Fast-casual concept was developed in 2018 to meet the growing demand for digital ordering; the owner also figured out a way to make third-party delivery profitable
Brand cites worker well-being as it temporarily shutters company restaurants amid coronavirus
The third-party delivery operator says it will reinvest profits on programs designed to drive orders, like reduced delivery fees for consumers