With menu labeling a likely reality for restaurant chains next year, the foodservice industry will be forced to “walk the fine line between open disclosure and customer satisfaction,” according to new analysis from researchers at...
Social media runs through nearly every restaurant industry engagement strategy these days. Yet many people agree that fancy new tactics need to be married to old-fashioned service and hospitality to have a lasting impact. Whether chefs or...
Still recession-ravaged, today’s consumer is looking for a different dining experience than he or she was just a few years ago. While price, value and convenience are still top of mind, many consumers are also in search of restaurants they...
Necessity may still drive some purchase decisions, but, increasingly, consumers are looking to fulfill emotional needs when they pull out their wallets. ...
Before the recession clouded the sunny days of easy credit, consumers sought first what they craved and considered price second. Now they examine every restaurant occasion through separate lenses of desire and affordability, while expecting those...
