Amid the ongoing restaurant industry labor crisis, operators must not lose sight of the importance of service.
Service is one quality that market research firm Datassential polls consumers about for the annual Consumer Picks report. Papa Murphy’s CMO Kim McBee calls service “the most powerful part of the customer experience,” and that may be true now more than ever.
Here, Nation’s Restaurant News has pulled out the 12 restaurant chains with the best service, according to consumers. The percentages correlate to the number of consumers rating these brands “best in class” or “above average” in terms of service.
Most of the restaurants on this list are from the casual-dining segment, likely a relief to those operators as full-service restaurants rely heavily on table service and a strong on-premises customer experience. Still, three limited-service brands have made their way into the tops of the rankings — including the number one spot.
Click through to see the chains with the best service, and read the full Consumer Picks report here.